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Return Policy

 

 

At JewelryPalace, we want you to be completely satisfied with each and every purchase. We believe that the creation of a bridge between consumers and world artists depends on high quality products and extraordinary customer service.

 

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●  Requirements for a Return

    60 Days
    Returns are accepted on all unworn, undamaged items within 60 days of the purchase date.

    ■ Return items must be in new condition
    ■ Return items must include all original packing and contents including accessories
    ■ Return items must be unused / unworn

 

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●  How do I return an item?

    Email us at love@jewelrypalace.cn anytime with the following information:

    ■ Order Number
    ■ Item to return
    ■ Item condition

    ■  Why item is being returned

    We will get back to you within 24 – 48 Business Hours.

 

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●  How will  resolve my return?

    Once customer service receives your complete information and confirms that all return requirements for your     

    order have been met you will receive authorization for your return.

    Print the authorized return and include it in your return packaging. Please send your return items and return .

 

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●  I sent my return! How soon will it be processed?

    When we receive your return it will take 3 to 5 days to process. When processing is complete you will receive an

    email that confirms your return authorization and we will process your store credit for the return.

 

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●  Is there a handling fee for returns?

    We do not charge any handling fees.
    You need to pay our freight and return freight.
    Within 5 working days after receiving the return, We will refund you the amount of the original order minus the shipping cost.

 

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●  What if the order product is out of stock?

    We provide you with the following solutions
    ■ You can request a refund
    ■ You can apply to replace other products

    ■You can continue to wait, our factory will expedite the production for you.

 

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●  Return Policy regarding Defective or Incorrect Items

    If you received a broken or defective item, please email love@jewelrypalace.cn

 

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●  Return Policy on Custom and Personalized Items

    Because custom and personalized jewelry is made to order with specific customer requirements in mind, we are

    not able to process returns for any Custom or Personalized items.

 

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